Location

Atlanta, GA; Minneapolis, MN; Naples, FL; or work from home (remote)

The Company

Founded in 2017, ConnexPay
is the first and only company to bring together the two sides of the payments process—payment acceptance and virtual payment issuing—into a single platform with one contract and one reconciliation. ConnexPay’s innovative model allows its clients to connect incoming customer payments with outgoing supplier payments, all in real time with no need for lines of credit. This solution streamlines the payments process for companies that are intermediaries between customers and suppliers (such as travel agencies, online marketplaces, e-commerce brokers, etc.). The company’s technology reduces payment risk and lowers the cost of payment acceptance while safeguarding consumer spend
 

The Opportunity

We are looking for an exceptional Customer Engagement - Dispute Specialist with chargeback expertise to join our dedicated and growing team. The candidate will interact daily with our customers by researching and responding to requests, solving problems, and using strong organizational skills to provide exceptional and personalized account support.

Additionally, this Customer Engagement - Dispute Specialist will leverage their subject matter expertise of disputes and the transaction lifecycle in order to investigate root causes of chargebacks, and to guide and assist our customers in reducing disputes and improving win rates. This individual will work closely with other team members to broaden the team's collective chargeback expertise and identify opportunities for process, procedure, and system improvement. 

Responsibilities

  • Provide day-to-day support for customers
  • Advise clients of best practices to avoid chargebacks; provide second-level support and train clients on how to use the Chargeback Management System
  • Work with Risk & Compliance to monitor chargeback rates; communicate with customers who are at risk of exceeding card network thresholds
  • Serve as point person to thoroughly research customer requests
  • Gather information on assigned clients, maintain accurate records, and assist with client boarding
  • Work collaboratively with the Head of Customer Success and Implementation Manager to ensure seamless hand-off for account management
  • Collaborate with ConnexPay's Technology & Finance teams to support customer needs

Qualifications

  • Bachelor’s degree (preferred) or equivalent work experience
  • 3+ years’ experience working with payments, fraud, and/or chargebacks related to merchant acquiring processing (required)
  • Customer service, account management, or customer implementations experience a plus
  • Ability to analyze situations and issues; identify options, draw logical conclusions, and sound inferences; determine and recommend practical sources of action using good judgment and strategic thinking
  • Excellent organizational, analytical, communication, and critical-thinking skills

Benefits and Perks

ConnexPay offers an attractive compensation package reflecting the scope of the role. Other benefits include:

  • Unlimited vacation: Take as much time off as you need.
  • Company stock: Every ConnexPay employee has ownership in the company.
  • Retirement savings: 401(k) with company match.
  • Excellent benefits: Medical, dental, and vision insurance options, plus company-paid life and AD&D insurance.
  • Flexible work locations: Work from home, an office, or wherever you feel comfortable and productive.
  • Autonomy: You’ll enjoy independence and responsibility for your role.
  • Career advancement: Growth opportunities are endless at our successful, early-stage company.

Apply for This Position

ConnexPay is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.