Location

Work from home (Remote) or any of our offices - Atlanta, GA and Dallas, TX

The Company

Founded in June 2017, ConnexPay is the first payments company to seamlessly combine both PayIns and PayOuts into a single global platform that is transforming modern e-commerce. The flexibility of ConnexPay’s technology allows clients to manage all of their B2B payment needs, from acquiring sales, managing fraud, and paying suppliers. ConnexPay’s solutions are applicable across a broad spectrum of corporate payment use cases, including global travel, ticketing, insurance and warranty claims, loyalty and rewards, and media and advertising. The company’s technology reduces payment risk and lowers the cost of payment acceptance. Through our people, ConnexPay is poised to become the industry leader in payments.
 
ConnexPay is proud of our culture, where we focus on employee engagement and customer satisfaction. Here our people feel comfortable voicing their opinions, which helps us build a safe environment for all. We are customer focused and truly believe that behaviors drive our culture — and our culture drives our results — always working as one team to win.

 

The Opportunity

We are looking for an experienced Technical Support Engineer who can combine technical knowledge with dedication to our customer success and support processes. The ideal candidate will be the technical point of contact to address customer support needs and technical questions with our level 2 support team. This role will interact with both internal and external customers to help us understand their issues and resolve or escalate them as necessary. This role will understand customer use cases and collaborate closely with customer success, product, and technical teams to find efficient solutions for client needs. Our goal is to build strong relationships with our customers by meeting or exceeding their expectations with an attitude of ownership, accountability, and sense of urgency. To succeed in this role, you will need to develop intimate knowledge of our product and have strong communication skills. This position will report to the Director of IT Service Management.

Key Responsibilities

  • Partner with our customer success and technical teams to support new and existing clients.
  • Assist in creating documentation of product knowledge for internal and customer use.
  • Communicate technical requirements via clearly written documentation guides and samples.
  • Troubleshoot customer issues, record problems, and present efficient solutions.
  • Be a self-starter with a strong and proactive work ethic and exceptional organizational skills.
  • Assist in the 24/7 On Call Rotation for critical after hours issues.

Qualifications

  • Bachelor's degree in Computer Engineering or Computer Science, or related/equivalent experience
  • 4+ years of technical support experience
  • Experience in financial service, technology, and/or professional services sector
  • Proficient knowledge of RESTful APIs, databases, and web technologies
  • Proficiency in writing SQL queries and reading stored procedures
  • Experience with Help Desk Software (FreshDesk, ZenDesk, ServiceNow, etc.)
  • Experience with the Atlassian stack (JIRA, Confluence, BitBucket)
  • Excellent written and verbal communication skills
  • Prior financial and/or payments industry experience a plus

Benefits and Perks

ConnexPay offers an attractive compensation package reflecting the scope of the role. Other benefits include:

  • Unlimited PTO: Freedom to take time off with no assigned set number of days.
  • Retirement savings: Immediate entry into 401(k) plan with company match.
  • Excellent benefits: Medical, dental, and vision insurance options, plus company-paid life and AD&D insurance.
  • Flexible work locations: Work from home, an office, or wherever you feel comfortable and productive.
  • Autonomy: You’ll enjoy independence and responsibility for your role.
  • Career advancement: Growth opportunities are endless at our successful, early-stage company.

EEO

ConnexPay is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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