Location

Remote - Europe

Company

Founded in June 2017, ConnexPay is a payments company creating game-changing technology that is transforming modern e-commerce. As an innovative financial technology and payments company, ConnexPay offers combined payment acceptance and issuance processes inside a single solution to enterprise corporations that provide intermediary services (i.e., online travel agencies, online marketplaces, e-commerce brokers, etc.). The company’s technology reduces payment risk and lowers the cost of payment acceptance. Through our people, ConnexPay is poised to become the leader in payments for industries historically viewed as high-risk to payment providers and sponsor banks.

In October 2022, ConnexPay announced a Series C funding round led by FTV Capital, a sector-focused growth equity investor with more than two decades of experience in payments and financial services. This investment brings ConnexPay’s total funds raised to $145 million.


ConnexPay is proud of our culture, where we drive for psychological safety as one team. Here our people feel comfortable voicing their opinions, which helps us build a safe environment for all. We are customer focused and truly believe that behaviors drive our culture — and our culture drives our results — always working as one team to win.


Opportunity

We’re looking for a high-performing VP of Relationship Management, reporting to the Head of Sales, International Markets. The successful individual wants to help make a difference for our customers and team. The primary focus is to perform activities that directly lead to maintaining and increasing revenues with autonomy in a truly greenfield opportunity. The successful candidate will have ownership, maintenance, and communication of a defined international pipeline of existing customers to deliver the revenue goals. This is a senior role on the growing International Team and at ConnexPay globally.

Responsibilities

  • Understand customers’ needs in depth, and build and maintain strategic plans to improve value-driven relationships with key decision-makers that will result in long-term development and retention, maximizing revenue
  • Be responsible for hitting key growth metrics on assigned portfolio of accounts
  • Use data to accurately measure and report KPIs to build account plans and strategies that support and increase the presence of ConnexPay
  • Work collaboratively across global teams — including Implementations, Product, Sales, and Customer Success — to ensure a seamless client experience during their onboarding and to drive conversion and adoption
  • Attend relevant company or industry events that would strengthen our relationships with customers

Qualifications

  • A proven B2B relationship management/farmer leader with 5+ years of professional experience within the payments industry (preferably both acquiring and issuing experience)
  • Knowledge of the travel/e-commerce industry is a plus
  • Demonstrable experience working with C-suite executives
  • A customer-centric thinker who focuses on the needs of the customer and works toward providing a positive customer experience both at the point of service and after the service to drive profits
  • A team player with a strong track record and excellent verbal and written communication skills (multiple languages are a plus)
  • Highly numeric with an ability to review transactions and commercial data to understand trends and generate business insights and meaningful recommendations
  • A start-up mindset with a positive attitude, highly resilient, flexible, customer-oriented, and the ability to work independently
  • Proficient in MS Office (Word, Excel, and PowerPoint) and preferably have experience working with CRM systems (e.g., HubSpot)
  • Very comfortable with productive conflict, feedback, and challenges

Benefits and Perks

Protecting the wellness of our team at ConnexPay is our highest priority. The successful candidate will receive a highly attractive compensation salary and benefits package reflecting the size and scope of the role. Employee benefits include flexible working, equity, cash bonus, medical insurance, a very competitive pension contribution, company-paid life insurance and disability coverage plus 25 days of holiday (excluding bank holidays).

Apply for this position

ConnexPay is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.